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International Orders
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Troubleshooting
Warranty
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Get to know our products and pick the golf rangefinder that feels just right for you.
Where do you ship internationally?
MILESEEY Golf ships worldwide from multiple global locations. For details on specific regions, please check our Shipping Policy under Shipping Origins.
Do I need to pay customs duties and fees?
We cover taxes and duties for most orders, but some countries may apply additional import charges. If this happens, contact us at mileseeygolf@mileseey.com or through Contact Us, and we’ll guide you for future orders. Please note, if delivery is refused due to duties, refunds are processed only after the package is returned and cleared, which may cause delays.
Can I pay in my local currency?
All orders are charged in USD. Your bank or credit card provider will handle the conversion, so your statement will show the equivalent in your local currency.
How can I change my shipping address?
If you need to update your address, contact us right away at mileseeygolf@mileseey.com. Processed orders may incur a $25 fee for address changes. If your order has already shipped, please work directly with the carrier to arrange delivery options.
How do I cancel my order?
Please contact us as soon as possible if you’d like to cancel. We can assist before the order is confirmed for shipment. Custom and shipped orders cannot be canceled, but shipped items may be returned after delivery. See our Returns & Refund Policy for details.
What if I receive a damaged product?
If your item arrives damaged or defective, contact us immediately at mileseeygolf@mileseey.com or through Contact Us, and include photos of the issue. We’ll resolve it quickly with a replacement or solution.
Why can’t I use my coupon code?
Check your code carefully, including capitalization, and ensure it hasn’t expired. Some codes cannot be combined with promotions, and codes found on third-party sites may not be valid.
When will my order ship?
Orders placed Monday–Friday before 2:00 PM EST are processed the same day. Orders placed after 2:00 PM EST are processed the next business day, and most orders ship within 48 hours. International shipments may face customs delays outside our control.
Is there a money-back guarantee?
Yes. All MILESEEY Golf products come with a 30-day money-back guarantee from the date you receive your order. Simply return the product in its original condition with all accessories included, and we’ll issue a refund after inspection.
How is my order shipped?
After you place an order on mileseeygolf.com, our team processes and prepares it for dispatch. In-stock items usually ship the next business day, while out-of-stock items will be updated with the latest estimated ship date. You’ll receive a confirmation email with tracking once your package leaves our warehouse.
Why hasn’t my package arrived?
We use FedEx and UPS for most domestic shipping, and USPS for some final-mile deliveries. Carriers may attempt multiple deliveries or leave a notice for rescheduling, so please verify your shipping address and phone number. All orders include tracking, and in rare cases of delivery failure, packages may return to us—resending may require an additional shipping fee.
What if my package is marked delivered but I haven’t received it?
Check with neighbors, your building’s mailroom, or safe drop-off areas near your door, as packages are sometimes left in discreet places. If you still can’t locate it, contact Mileseey Golf Support at mileseeygolf@mileseey.com or click Contact Us so we can investigate.
What if my package is lost or stolen?
Confirm your shipping address and check with your front desk or possible drop-off spots. If you still cannot locate the package within 24 hours of the delivery notification, contact Mileseey Golf Support at mileseeygolf@mileseey.com or via Contact Us for assistance.
Why are my readings inconsistent or jumpy?
Check that units are set to yards or meters correctly. Hold steady with two hands and sweep onto the flag instead of aiming directly, then clean the lens and avoid reflective backgrounds.
Why can’t I lock onto the flag?
Turn on Flag Lock, aim just below the flag and sweep up through it. If the background is busy, step closer and confirm your battery is charged.
Why don’t I feel vibration when I lock?
Keep the reticle on the flag for about one second. If vibration still doesn’t trigger, use the on-screen cue or contact Support.
Why does the distance seem off?
Make sure units are correct (yd or m). Use slope ON only when you want adjusted “play as” yardage, and OFF for tournaments. Always re-range from a steady stance.
Why won’t it measure very short or very long targets?
Step back a few yards for very short targets. For long shots, brace your arms and try Scan mode, avoiding heat shimmer by ranging from a slightly different angle.
Why is the display hard to see in bright sunlight?
Align your eye fully with the eyecup and shade the viewfinder with your hand. On models with brightness control (GenePro G1, S1, PF260, PFS2), you can also increase brightness in Settings.
Why does the device struggle in rain or fog?
Hold on the target a little longer and wipe the lens often. On models with Rain & Fog mode (PF260, PF1 Pro, PFS2), enabling this setting will help improve accuracy.
Why won’t my device power on?
Recharge or replace the battery and try another cable or port if it is rechargeable. If it still will not hold power, contact Mileseey Golf Support at mileseeygolf@mileseey.com or click Contact Us on our website.
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What does the standard manufacturer’s warranty cover?
All MILESEEY Golf rangefinders purchased from mileseeygolf.com include a standard manufacturer’s warranty covering manufacturing and operational defects—10 years for the GenePro G1 and GenePro S1, and 5 years for all other models. The warranty applies worldwide regardless of where the product is used.
How do I use the manufacturer’s warranty?
Warranty starts from the purchase date with proof of purchase, or from the production date in the serial number if proof is unavailable. GenePro G1 has a 10-year warranty, while other golf rangefinders include 5 years. During coverage, MILESEEY Golf may repair the product, replace it with a new or refurbished model, or provide a refund.
What is Extended Warranty?
Our Extended Warranty via Extend covers accidental damage, defects, and failures. Benefits include easy replacements for drops, spills, or electrical failures. Coverage can be added after purchase as long as the product is undamaged. For orders from Amazon, eBay, or AliExpress, warranty follows each platform’s policy. Each package includes an Extend card with a QR code or registration link to add two extra years of coverage.
Can I claim warranty on a discontinued product?
Yes. If your product has been discontinued, we’ll replace it with the closest equivalent model, though size or color may vary.
How long does the claim process take?
Most claims are reviewed within two business days. Once approved, replacements usually ship within 2–3 business days. We may request additional details or a product return before approval.
Do I need to pay return shipping?
MILESEEY Golf covers return shipping for approved warranty claims. Exceptions include non-defective returns, claims made outside the country of purchase, items confirmed functional by quality control, international returns, or unauthorized returns outside the approved warranty process.
Why can’t I use my coupon code?
Check your code carefully, including capitalization, and ensure it hasn’t expired. Some codes cannot be combined with promotions, and codes found on third-party sites may not be valid.
When will my order ship?
Orders placed Monday–Friday before 2:00 PM EST are processed the same day. Orders placed after 2:00 PM EST are processed the next business day, and most orders ship within 48 hours. International shipments may face customs delays outside our control.
What’s the safest way to clean the lenses?
Start by removing loose dust with a blower or lens brush. Then wipe in gentle circles with a clean microfiber cloth, and if needed use a few drops of lens-safe cleaner applied to the cloth.
How do I remove fingerprints or water spots on the lens?
Fog the lens slightly with your breath, then wipe with a microfiber cloth. For stubborn spots, use lens cleaner on the cloth and finish with a dry section.
How should I clean the touchscreen or display?
Power off the device first. Use a screen-safe wipe or lightly damp microfiber to clean, then dry immediately with a clean cloth, avoiding pressure or liquid near seams or ports.
Can I use alcohol or disinfectant wipes?
Use only screen-safe electronics wipes on displays. For the body, a lightly damp microfiber with mild soap is fine, but avoid ammonia, acetone, aerosol glass sprays, or abrasive agents.
What cleaners should I avoid?
Never use paper towels or napkins, household glass sprays, acetone, or ammonia. Do not spray liquids directly on the device—apply to the cloth instead.
How often should I clean the optics?
Blow off dust before each round if conditions are dusty, and wipe after rain or fog exposure. Deep cleaning should only be done occasionally to preserve coatings.
What should I do if sand or dust gets on the device?
Do not wipe grit directly across the lens. Use a blower and brush gently before wiping with microfiber and lens cleaner, and check buttons or the diopter for trapped particles.
What should I do after playing in rain or fog?
Power off and wipe the device dry. Clean the lenses and seals with microfiber, then air-dry in a ventilated area before storage. Avoid sealing it damp and check your model’s weather rating.
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Resources & Services
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