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GeneSonic Go Support

Support for GeneSonic Go

Quick Links
FAQs
Specs

Quick Links

User Manual

Use the complete guide for detailed instructions and troubleshooting.

Quick Start Guide

Follow these simple steps to get your product set up and running fast.

APP Download

Get the companion mobile app to unlock smart features and controls.

FAQs

Using GeneSonic Go

How do I turn the GeneSonic Go on or off?
To turn it on, press and hold the Power button for 2 seconds.
To turn it off, press and hold for 5 seconds, or swipe down and tap the Power icon.
How do I start a golf round on the GeneSonic Go?
First, tap the Golf icon on Home.
Then, wait for GPS to lock, choose your course and tee box.
How long does it take to fully charge the GeneSonic Go?
You can fully charge it in about 3 hours with a standard charger.
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Features & How It Works

What is the GeneSonic Go’s protection rating?
The GeneSonic Go is rated IP67, so you can count on full dust protection and water resistance up to 1 meter for 30 minutes.
How long does the GeneSonic Go battery last?
You can get about 4.5 hours at maximum brightness.
In normal use, it usually lasts longer thanks to auto brightness and auto sleep settings, and it can even reach up to 10 hours of battery life under such normal usage conditions.
How many golf courses does the GeneSonic Go support, and what details does it show?
It supports over 43,000 courses worldwide. Its premium 3-inch full-color touchscreen displays detailed hole layouts, hazards, greens, fairways, and pin positions—far more than just basic front/center/back distances offered by lower-quality products.
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Purchase & Support

What if the GeneSonic Go buttons or screen don’t respond?
You can press and hold the Power button for 5 seconds to shut it down.
If it’s still unresponsive, press and hold for 10 seconds to force reset.
Do I need to pay a subscription fee to use the GeneSonic Go for courses information?
No, you don’t need any subscriptions. The GeneSonic Go provides clear, accurate yardages right out of the box with no recurring fees, making distance tracking simple and cost-effective.

App & Connectivity

How do I pair the GeneSonic Go with the mobile app?
Turn on Bluetooth on the GeneSonic Go.
Find the # ID in Settings → General → About.
Then in the app go to Devices → Add Device and select the matching # ID.
You’ll see “Connected” once it’s paired.
What if GPS can’t locate or looks inaccurate?
You can move to an open area with fewer obstructions, make sure your course data is up to date in the app, and restart the GeneSonic Go if needed.
What if I can’t find my GeneSonic Go?
You can open the app, go to Devices, and use Find My Device. The GeneSonic Go needs to be locatable for this to work.
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Specs

Features

• Built-in GPS,No Phone Required,No Subscription Fee

• 43,000+ Full-Color Course Maps

• Dynamic Yardages & Hazard Insights

• Comprehensive Shot Tracking

• Strategic Layup Planning

• Enhanced Green View with Pin Adjustment

Structure

Protection Rating

IP67

Dimensions

135 × 51 × 16.5 mm

Weight

110 g

Touchscreen size

3-inch

Electronics

Bluetooth Version

5.3

Battery Capacity

3.7V / 1000mAh

Battery Type

Built-in Li-ion Battery

Charge Time

~ 3 hrs

Working Time

~ 15 hrs

Temperature Range

Operating

−20°C to 60°C

Charging

0°C to 45°C

Storage

−5°C to 35°C